Servlution takes a responsive and progressive approach to providing managed IT services. Servlution blends speed, agility, and ease to attenuate the various challenges in scaling and managing information technology infrastructure whereas truly reducing prices. Our innovative techniques and resources are fully capable of following any specific instructions and timelines agreed with the customers. Common managed services offered in information service:
? Inventory Management
? Break-Fix
? Data Center Support
? Cisco Support
? Backup Service
? Helpdesk and user training
Beyond traditional application and infrastructure management, managed services may also include storage, desktop and communications, mobility, technical survey, and installation support. With our Managed Services, your IT network is actively monitored 24/7, and issues are addressed before they trouble. Our Services are proactive or preventative IT maintenance & support. Furthermore, we deal with the support and maintenance of Software, Authentication, Systems management, Data backup and recovery, Data storage, warehouse and management, Network monitoring, management, and security. Our managed services is perfect for your companies if you wish to maintain a low risk for downtime that could negatively impact your business.
Inventory Management
Inventory management discovers, manages, and tracks all your hardware assets. It builds and maintains a separate inventory to manage all your non-IT assets. Map asset relationships and helps to understand your IT environment better. It creates a high level of synergy by building relationships between people, assets, and other configuration Items We ensure for tracking every IT asset purchases and manage budgets better. We help to maintain a complete product catalog of all assets owned by the company with price and warranty details. Furthermore, facilitate maintaining a vendor catalog, compare prices from different vendors, and analyze purchase trends to leverage negotiations.
Break-fix
Sometimes when you experience IT infrastructure problems, our technician diagnoses the cause of the problem to have the issue resolved.
Our technicians are reliable, efficient, and professionally equipped to handle all IT emergencies. A team of highly skilled support engineers, who stay in contact with them throughout the task informing them about progress and providing all necessary documentation, backs them. Our break-fix services include replacement, removal, and installation of different devices or parts of devices being used by the end-users in large and small size enterprises. To avoid the disturbance you can rely on us for the break-fix services.
Cisco Support
Servlution has well qualified Cisco engineers to provide Cisco service, technical support, and training to deliver intelligent, integrated Cisco support solutions that meet our clients’ needs and requests. Servlution offers a 24x7 support center with a highly certified team of network engineers who manages a large array of Cisco devices at client's offices and data centers while taking care of configurations and troubleshooting issues with the help of our onsite engineers. We provide on-site Cisco support, remote online support, and a mixture of both as per requirements and requests of the clients. Our support team remains in contact responsively with the end customer throughout the execution of the task. Servlution offers its high-quality, reliable, and efficient services at a highly affordable cost to our clients. With the service we deliver, clients are highly satisfied and we have been able to gain loyal clients rapidly in a short period of time. By that, we are more dedicated to facilitating our clients’ requirements.
Backup Service
Backup is for a situation of retaining the data if something goes wrong, whether it’s being hacked, system failure or crash, destroyed by a fire, flood, or any accidents, you can quickly recover it to your website or a system. We have been offering backup service as cloud backup, daily backup, data backup and restore, off-site data storage, on-site backup, managed backup, and hosted backup to our clients. The cloud is relatively secure, reliable, and fast. To avoid the data loss if anything goes wrong, business documents or critical data are kept safe with duplicate files in the cloud. Daily backup recovers everything with a minimum loss, putting you in the same position you were before. Every business needs demanding backup tools to keep data safe and rebuild databases and systems when something goes wrong. By this you will be able to restore everything, saving you time, money, hassle, stress, and lost sales and preventing all possible damage.
Helpdesk and user training
Our Helpdesk is a support center, with a purpose to help users to solve the problems they face most of the time. This service is accessible by phone, e-mail, or the company's website. With a quick and efficient response, we have been able to satisfy our clients who are busy and can’t afford to wait longer. With the state of the technology we have and the predictable requirements or needs of our clients, will lead to an improvement in customer satisfaction levels. Servlution offers help desk service for solutions related to the daily management of your IT department, network inventory, IT and office management, incident and request management, knowledgebase, administrative and financial management, initialization of an ITIL approach, and many more. When users record their problem or request, our technician assigns a reference and try to find a solution. If the problem is too complex, it forwards the call to a specialized technician who will perform a deep analysis or diagnosis and find the appropriate answer. Furthermore, Servlution also offers a user-training service. Our knowledge, technicians, processes, and technology give you the information to identify trends and anticipate needs, increase responsiveness to your expected clients, and ultimately help you secure the reputation of providing quality service to those you serve.
Data Center Support
Servlution Datacenter support services facilitate clients with the activities that support the projects and operation of a data center, which include processing, storage, networking, management, and the distribution of data within an enterprise. With technical support, our expert technicians provide assistance to help solve problems related to technology products. Technical support services for data centers help to address challenges with the servers, storage, software, and networking equipment or the related processes involved in managing data center equipment. Datacenter support services also include installing and configuring technical equipment.
We also store commonly used server parts for IBM, HP, and DELL such as hard drives, RAM chips, processors, power supplies, fans, and raid controller batteries, to be used for servicing under clients requirements.
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